Get G-Code working again, fast.
G-Code runs in your own Azure subscription. We hold no logs, telemetry or copies of your data, so we can't look up your deployment. Most problems are quickest to fix inside your organization, and this guide shows who can fix what.
Start with the right person.
Your administrator
Your Azure DevOps administrator or platform engineer can fix most problems: setup, access, address changes, capacity and licences.
GeekIt support
Contact us when the extension or proxy software itself is at fault, after your administrator has confirmed the configuration is correct.
support@geekitmea.comCommon messages and what they mean.
The proxy address hasn't been configured for your organization. Your administrator sets it once.
Your account isn't in the group allowed to use G-Code. Your administrator can add you.
A security check needs your administrator to confirm the change. Use “Copy the details for your administrator” in the panel and send them what it copies.
Your organization's own AI provider handles this, not GeekIt. Your platform team can check the deployment and quota.
It's shown once more after a fix to the configuration check. Accept it once and carry on. Nothing else is needed.
Your platform team applies a replacement licence. It takes effect without a redeploy or restart, so there's no need to retry.
When it's the software.
Write to support@geekitmea.com when:
- The panel misbehaves and your administrator confirms the configuration is correct.
- The proxy won't start or deploy from the templates we supplied.
- An error message is wrong, misleading or points to the wrong person.
- Correlation ID, copied exactly✓
- Extension version · Organization settings › Extensions✓
- Proxy version · the proxy's /v1/health endpoint✓
- What you expected and what happened✓
- The exact message shown✓
Prompts, work item content, source code, credentials, tokens or connection strings.
When you'll hear back.
Business days, Beirut time (UTC+2/+3). These are targets for our first reply, not for a fix.
Found a vulnerability?
Email security@geekitmea.com. Please don't disclose it publicly until we've replied, and don't test against another customer's deployment without their permission.
How the licence works.
- G-Code is a paid, bring-your-own-licence product. One licence covers every Azure DevOps organization under the tenants we agree.
- We invoice you directly, not through the Visual Studio Marketplace.
- The licence is checked inside your tenant. If it expires, G-Code stops for everyone in the organization until a replacement is applied. There is no read-only mode.
- Inference capacity comes from your organization's own provider agreement. We don't bill or meter model usage.
- Quotes and pricing: geekitsales@geekitmea.com. Anything else: support@geekitmea.com.
Still stuck?
Send us the correlation ID and versions, and we'll take it from there.